Privacy Policy

PRODUCT EXCHANGE AND RETURN

We want you to be 100% satisfied with your purchase from Nextcustomz. If for any reason you are not satisfied with the product(s) you received, we would be happy to issue a refund. You can exchange your product for a different product, or receive a refund to the original payment method. Item(s) purchased from nextcustomz.com must be returned in fair condition in order to receive a refund. Items must be returned within 14 days of delivery with a copy of the original invoice. If the original invoice or order confirmation is not available, then store credit can be issued in the amount of the product’s current selling price. Returns are usually processed within 3-7 business days of receipt.

To initiate a return or exchange, please complete the following step:

Email support@nextcustomz.com and provide your name, order number and reason for return or exchange. Once your email is reviewed, we will email over a prepaid shipping label to have the item reshipped back to us. You can also call us at ----- and we will be more than happy to assist you over the phone.

SERVICE AND CANCELLATION FEES

All appointments for sneaker cleanings must be cancelled at least 24 hours in advance. Failure to cancel your appointment in time will result in a $10.00 cancellation fee charged to the payment method on file. 

If you select the “Pick Up” or “Meet Up” option for your appointment and do not show, or are more than 15 mintues late, there will also be an $10.00 inconvenience fee charged to the payment method on file. 

All service fees are included in the price shown at checkout. Tips are optional. Additional cancellation and inconvenience fees may be charged after checkout. If there are any issues regarding unauthorized fees, contact us at support@nextcustomz.com or use the “Contact Us” page to resolve the matter. 

TERMS & CONDITIONS

 These terms and conditions of use (the “terms”) set forth the terms on which Nextcustomz (“Nextcustomz”) provides you access to this web site (“Site”). You should read the terms carefully before using the site. By using the site, you acknowledge that you have read and that you agree to abide by the terms, including the privacy policy incorporated herein by reference. If at any time you no longer agree to be bound by these terms, you should immediately cease use of this site.

DISCLAIMER

You expressly acknowledge that your use of this site is at your sole risk. Nextcutsomz is providing this site and its contents on an “as is, as available” basis and makes no representations of warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, Nextcustomz disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, Nextcustomz does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.

Products, price and availability information are subject to change at any time without notice. The prices listed on this Site are not offers to form a contract but merely an advertisement for offers. Except as specifically stated on this Site, under no legal theory, tort, contract or otherwise shall Nextcustomz nor any of its directors, officers, employees, related companies, subsidiaries, merchants, content providers or any other party involved in the creation or maintenance of this site be liable for the following arising out of or in connection with the use of or inability to use this site: indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you. Nextcustomz also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

PROMOTIONAL OFFERS, CONTESTS, AND SWEEPSTAKES

Nextcustomz reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount, contest and/or sweepstakes. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in the offer official rules.

TRADEMARKS

Nextcustomz is a registered trademark in the United States and other countries. Nextcustomz trademarks may not be used without the written permission of Nextcustomz and specifically should not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Nextcustomz.

Any rights not expressly granted herein are reserved.

COPYRIGHT AND PROPRIETARY RIGHTS

The Content of this Site is for personal use only. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with Nextcustomz. You may not copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any Content from the Site except as expressly permitted by these Terms. Doing so will violate Nextcustomz’s copyright, trademark and other proprietary rights.

All Content on the Site is protected by United States copyright, trademark and other laws and applicable international treaties and conventions governing intellectual property law. Any and all trademarks, logos, page headers, custom graphics, button bars, service marks and trade names which Nextcustomz uses in connection with the Site shall remain the exclusive property of Nextcustomz. Nothing contained in the Terms shall be deemed to give you any rights in or to any intellectual property of Nextcustomz. All other trademarks, product names and company names or logos on the Site are the property of their respective owners.

COMMUNICATIONS PROVIDED BY USER

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Nextcustomz or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Nextcustomz is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. By posting any communication or material on the site, you grant Nextcustomz and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments in an unlimited manner. You also grant Nextcustomz and its affiliates and sublicensees the right to use the name that you submit with any review or comment, if any, in connection with such communication. 

SHOPPING

Nextcustomz does not guarantee, warrant or endorse any product or service not manufactured or performed by Nextcustomz , nor do we have any liability or responsibility for the quality or performance of any product or service not manufactured or performed by Nextcustomz. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer and/or registration account to access Nextcustomz.

ORDER ACCEPTANCE

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Nextcustomz reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

COLOR

We have made every effort to display as accurately as possible the colors of the advertised products that appear at the Site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor will display any color accurately.

PRIVACY POLICY

Nextcustomz agrees to adhere to all applicable United States federal and state laws, statutes, and regulations relating to the collection and use of personal information from Site visitors.

Information we collect:

Nextcustomz collects two basic types of information – personal information and anonymous information – and we may also combine anonymous information and your personal information with other information in a way that it is not associated with you, to create aggregated information. We may collect the following categories of information.

  • Personal information you provide when you create an account, which may include your first and last name, country of residence, gender, date of birth, email address, photographs, username and password.
  • Personal information you provide when you request information or purchase products or services from us, whether on our Site or through our Applications, including your postal address, telephone number and payment information.
  • Personal Information you provide in public forums on our Site and Applications such as quotes, comments, photographs, videos, or other digital media.
  • Personal Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.
  • Personal Information you provide to us when you use our Site and Applications, our Applications on third-party sites or platforms, such as social networking sites, or link your profile on a third-party site or platform with your registration account.
  • Location information when you visit our Site or use our Applications, including location information either provided by a mobile device interacting with one of our Site or Applications, or associated with your IP address, where we are permitted by law to process this information.
  • Usage, viewing and technical data, including your device identifier or IP address, when you visit our Site, use our Applications on third-party sites or platforms, or open emails we send.
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    Nextcustomz Site and Applications are intended for general audiences and are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access our Site or Applications at any time or in any manner. If we learn that personal information from children under the age of 16 has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an account on our Site or through our Applications, please alert us at support@nextcustomz.com so that we can delete your child’s personal information from our systems.

    How we collect information:

    We may collect personal information you provide to us when you request products, services or information from us, register with us, participate in public forums or other activities on our Site and Applications, respond to consumer surveys, or otherwise interact with us. Please keep in mind that when you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this Privacy Policy, and the information that the third-party site or platform collects is subject to that third party’s privacy policy. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our Applications.

    We may collect information through technology, such as cookies, Flash cookies and Web beacons, including when you visit our Site and Applications or use our Applications on third-party sites or platforms. Most web browsers automatically accept cookies, but you can generally change your browser’s settings to display a warning before accepting a cookie, or to block all cookies. 

    INDEMNIFICATION

    You agree to defend, indemnify and hold Nextcustomz harmless and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

    TERMINATION

    Nextcustomz reserves the right, in its sole discretion, to terminate your right to use the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site, if you fail to comply with any term or provision. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.